FAQ

Plans and Billing

Currently, we are offering a 3-month full access subscription. You can view membership details here.

If you are looking for group or student membership rates, please contact us at daniel@danieltal.com.

We plan on expanding our offerings in the future to include continuing education credits for architects, landscape architects, and other professions. Credits will be available for purchase and will include full access to the site tutorials. If you have any billing questions, please contact us at daniel@danieltal.com.

Logins and Passwords

Password Reset: If you need to reset your password, you can do that HERE.

Logging In: If you are having trouble logging in, please use the password request option first and reset your password.

Membership Access: If you purchased a membership and did not receive a confirmation and access e-mail, please check your spam folder first. In addition, try logging in with your e-mail and password to see if you have access.

Downloadable Content

Tutorial Files: If you are looking for tutorial files for a specific video, they are located at the bottom of the main page for that Course.

Sign up and Membership Downloads: If you are looking for the free and member resources, make sure you are logged in, then click the Account button. This will take you to the resources page, where you can download models and supplemental documents.

Group Memberships Book Resources: If you are looking for supplemental information associated with our books, please go to the Books link.

Troubleshooting

If you are unable to view videos or get them to load, please try the following steps. We ask that you try these steps first before contacting us.

In most cases, you will only need to update plugins on your computer in order to run and display videos. The following steps will require that you have administrator privileges (typical for work computers).

  1. Update Flash Player: You can find the update here: Flash Update. Make sure you UNCHECK the special offer Option Offer in the top middle of the screen or it will install McAfee Antivirus.
  2. Update a plugin called Java which can be found here: Java Update.
  3. Once everything is updated, reboot your computer and try viewing the videos.

If you run into additional problems, please contact us at daniel@danieltal.com.